Good questions deserve clear answers.

No. A preferred feeling, a rough month, a budget guide or even a list of things you do not want can be enough to begin.

The holiday recommendation questionnaire is designed for exactly this stage: it turns your preferences into three broad directions that Elenel can then discuss with you.

The value is in personal judgement and continuity. Elenel listens first, then uses Not Just Travel’s specialist travel-partner network to compare relevant options and explain the reasons and trade-offs.

For selected holidays, a supplier may also offer added-value extras, different room choices or itinerary options. We check what is available for your dates and party rather than assuming it will apply.

Yes. Elenel is based in St Helens but arranges holidays for travellers across the UK. We can plan your holiday by phone, email or WhatsApp, so you can start from wherever you are.

Elenel Getaways operates as a franchise of Not Just Travel. Travel is provided through Not Just Travel, and the relevant supplier or operator will be identified with a proposal.

No single protection statement applies to every travel service. Protection depends on what is booked, how it is arranged and the supplier involved. The protection applying to your particular arrangements will be explained before booking.

Read the financial-protection explanation.

The website provides editorial inspiration rather than live inventory. Prices, dates, availability, inclusions, terms and protection are checked for a specific enquiry before a proposal is made.

No. An initial conversation and holiday-planning advice are free. When a package is right for you, we will explain the supplier, price and protection that apply before you decide.

Yes. Multi-stop journeys, celebrations, family arrangements and holidays where several practical details must work together are precisely where considered planning can be most useful. Suitability and availability still need to be checked for the individual request.

Share what you know: possible dates, who is travelling, a budget guide, convenient airports and the atmosphere or experiences you want. Accessibility, dietary requirements, room arrangements and celebrations are useful to mention early. An unfinished idea is welcome.

When you choose Send, the complete enquiry and any questionnaire report are securely passed through Formspree to Elenel Getaways. You receive an on-screen reference, and Elenel then reviews the brief and contacts you using the method you selected. The website does not produce an automated quote.

Yes. You can message Elenel on WhatsApp at 07505 126812, or telephone the same number.

Your progress is stored only in the browser on your device while you explore. Nothing is sent to Elenel automatically. If you choose “Use this in my enquiry”, the summary is placed into the enquiry for you to review before sending.